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The purpose of this guide developed by the UNFPA Asia-Pacific Regional Office is to bring together relevant standards, information, and regional experiences to support the planning and operation of GBV Hotlines in the region. It is not intended to be a comprehensive reference for GBV case management, but rather to highlight how the process of implementing GBV response services through a hotline differs from onsite GBV response.

Hotline planning requires thinking through a number of elements from a new perspective, including use of technology, documentation and data protection, and staff training and support. This guide therefore aims to raise issues and questions to be considered by those planning and implementing GBV hotlines.